Privacy Policy
We take your privacy seriously. This document explains how PrimeConsole collects, uses, and protects your personal information when you use our budget audit preparation services.
At PrimeConsole, we're committed to protecting your personal data and respecting your privacy rights. This policy applies to all services we offer through primeconsole.com and describes how we handle information in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By using our services, you agree to the collection and use of information as outlined here. We've organized this policy into clear sections so you can quickly find what matters to you.
Information We Collect
We collect different types of information to provide and improve our budget audit preparation services. Here's what we gather and why:
Why This Matters
We only collect information that helps us deliver quality service. Financial data, for instance, is essential for preparing accurate audit documentation. We never collect more than necessary.
How We Use Your Information
Your data serves specific purposes directly related to our services. We don't use it for unrelated activities or share it carelessly.
We process your information based on legitimate business interests, contractual necessity, and legal compliance. When required by law, we'll seek your explicit consent before using data for new purposes.
Data Storage and Security
Your information is stored on secure servers located in Malaysia, with backup systems in place. We've implemented multiple layers of protection:
| Security Measure | Description |
|---|---|
| Encryption | All data transmitted to and from our servers uses industry-standard SSL/TLS encryption protocols |
| Access Controls | Only authorized team members can access client data, with activity logging and regular audits |
| Physical Security | Servers housed in facilities with 24/7 monitoring, restricted entry, and environmental controls |
| Regular Backups | Automated daily backups with encrypted storage and tested recovery procedures |
| Software Updates | Continuous monitoring and patching of security vulnerabilities across all systems |
Despite our precautions, no system is completely immune to breaches. We maintain incident response procedures and will notify affected parties promptly if unauthorized access occurs.
Sharing and Disclosure
We don't sell your personal information to third parties. Period. However, we may share data in specific circumstances:
All third parties we work with must meet our security standards and comply with applicable data protection laws. We conduct due diligence before engaging any service provider.
Your Rights and Choices
Under Malaysia's PDPA, you have several rights regarding your personal data. Here's what you can do and how to exercise these rights:
Access Your Information
Request a copy of the personal data we hold about you. We'll provide this within 21 days of verification. There's no charge for your first request in a calendar year.
To exercise any of these rights, contact us using the details at the end of this policy. We'll need to verify your identity before processing requests to prevent unauthorized access.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy. Here's our retention approach:
When data reaches the end of its retention period, we securely delete or anonymize it so it can't be reconstructed. Some information may need to be kept longer to comply with legal obligations or defend against potential claims.
Cookies and Tracking
Our website uses cookies and similar technologies to function properly and improve your experience. You have control over these:
You can manage cookie preferences through your browser settings. Blocking certain cookies may limit website functionality. We don't use third-party advertising cookies or sell browsing data.
International Data Transfers
Your data is primarily processed and stored within Malaysia. In limited cases, we may transfer information internationally when using certain service providers (like cloud infrastructure or communication tools).
When international transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved mechanisms. The level of protection remains consistent with Malaysian standards.
If you have concerns about international transfers affecting your data, contact us to discuss alternative arrangements where feasible.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top shows when the current version took effect.
For minor changes, we'll post the updated policy on our website. If we make significant changes affecting your rights, we'll notify you directly via email and give you an opportunity to review the new terms before they take effect.
Continued use of our services after policy updates means you accept the revised terms. If you disagree with changes, you can close your account or stop using our services.
Children's Privacy
Our services are designed for businesses and adult professionals. We don't knowingly collect information from individuals under 18 years of age.
If you believe we've inadvertently collected data from a minor, contact us immediately and we'll delete it promptly. Parents or guardians concerned about their child's information should reach out to our privacy team.
Privacy Questions?
If you have questions about this policy, want to exercise your data rights, or need to discuss privacy concerns, we're here to help. Our team typically responds within two business days.